Support Policy

Support Policy Page

Support Policy for Robotec E-Commerce

1. Introduction

At Robotec, we are committed to providing exceptional customer service and support. This policy outlines the types of support services we offer, how to access them, and what you can expect from our team.

2. Support Channels

Our support team is available through the following channels:

• Email: Reach us at robotech.ind.in@gmail.com for any support inquiries.
• Phone: Contact us during business hours at +91 8375093009 for immediate assistance.
• Live Chat: Available on our website during business hours for real-time support.
• FAQs and Self-Help: Visit our FAQs section for answers to common questions and troubleshooting tips.

3. Support Availability

Our customer support team is available from 9 AM to 5 PM IST, Monday through Friday. We are closed on weekends and public holidays. Support requests received outside of office hours will be processed on the next business day.

4. Response Times

Our goal is to respond to all inquiries within 24 hours. However, response times may vary depending on the volume of inquiries and the complexity of your request. We appreciate your patience and strive to assist you as quickly as possible.

5. Escalation Procedure

If you are not satisfied with the initial response or resolution provided, you can escalate your issue by requesting to speak with a senior support agent or manager. We are dedicated to resolving your concerns to your satisfaction.

6. What We Support

Our support team is equipped to help with:

• Order Inquiries: Questions about order status, payment, shipping, and delivery.
• Product Support: Assistance with product setup, usage, and troubleshooting.
• Account Management: Help with account settings, password resets, and security concerns.
• Returns and Exchanges: Guidance on how to process a return or exchange according to our return policy.

7. Limitations of Support

While we strive to offer comprehensive support, there are areas that fall outside our scope, including:

• Product repairs not covered under warranty.
• Third-party services or products not sold by Robotec.
• Technical issues beyond our control, such as customer's internet connectivity problems.

8. Feedback

We continuously strive to improve our support services and welcome your feedback. Please let us know how we can serve you better by contacting robotech.ind.in@gmail.com.

9. Updates to This Policy

Our Support Policy may be updated periodically to reflect changes in our practices or in response to customer feedback. Please review it regularly.

10. Contact Us

If you have any questions or concerns about our support services, please contact us at the details provided in our support channels section.